Terms of service

Last updated 28 October 2026

These terms apply to the ILA CRM website, web app and mobile app, run by ila crm. By creating an account or using ILA CRM, you agree to them on behalf of yourself and the agency you use it for.

Your account

• Keep your login details safe. You are responsible for what is done with your account.
• Agency admins decide who joins their team and what role each person has.
• Give accurate information when you sign up and keep it up to date.

Your data

Your agency owns the leads and other data it brings into ILA CRM. You confirm that you are allowed to collect and use that data, including leads from your Facebook and Instagram ads, and that you will handle it lawfully. Our privacy policy explains how we process it for you.

Connecting Meta

When you connect Facebook, you allow ILA CRM to read your Pages, lead forms, leads and ads as described in the privacy policy. You must follow Meta's terms for lead ads. You can disconnect at any time in Settings → Integrations.

Acceptable use

• Don't use ILA CRM to send spam or contact people who haven't agreed to be contacted.
• Don't try to reach another agency's data, break the service, or get around its limits.
• Don't upload anything you don't have the right to use.

Service

We work to keep ILA CRM available and your leads arriving on time, but we can't promise it will never be interrupted. Features may change as the product develops; we will tell admins in advance about changes that affect how they work.

Ending

You can stop using ILA CRM at any time. We may suspend accounts that break these terms. When an account is closed, we delete its data as set out in the privacy policy.

Liability

As far as the law allows, ila crm is not liable for indirect losses, such as lost deals or profits, from using or being unable to use ILA CRM.

Law

These terms are governed by the laws of the United Arab Emirates.

Contact

Questions about these terms: contact support@ilacrm.com.